i have been a fully paid member for 12 weeks and 3 days which cost me in excess of $500 and the download video option still does not appear under the video. P.S I am not a smaller budgeted/lower stakes players as you put it.
I only mentioned those payment options because when I looked in our system there seems to be no order associated with your account. I didn't mean to imply that you were a low stakes player, I just used the opportunity to mention a new payment option that we're excited to be offering in the next few days, in the event that you were a low stakes to mid stakes player or on a budget (or just wanted to try the site out first before committing to a full membership).
I just looked into it further and see no order associated with your email address, no payment ever made from your email address.
If you paid for a membership, it must be under a different email address and possibly user account.
If you could PM me with the details of your order, how you paid, when you paid and which name/email address you used on payment, I can look into this and make sure that you have the proper access.
If you have paid for a membership and were not able to full use of it we will make sure to add more time to your membership. If it is a fault of our own, we will further compensate you with some for of poker training as our way of saying sorry for the problem and mistake.
You can email membership [at] husng [dot] com with this information and we can assist you from there.
Sorry again for any confusion, this is not a typical event by any means, so when I didn't see your order I assumed you were not likely a paying member. The only similar situations that take place usually occur when users did not realize that payment is required for viewing videos.
Are you sure your subscription didn't expire? If not it should look like this..
Hi Vintage,
It doesn't look like you were a member here previously. If so, please let me know when.
The videos require a paid membership (except videos in the "free" section).
We have video packs starting at $19.99 along with full membership plans. You can look at all of this in the "membership" section of the site.
We'll have some new options for smaller budgeted/lower stakes players within the next week.
i have been a fully paid member for 12 weeks and 3 days which cost me in excess of $500 and the download video option still does not appear under the video. P.S I am not a smaller budgeted/lower stakes players as you put it.
Hi,
I did not mean to sound offensive.
I only mentioned those payment options because when I looked in our system there seems to be no order associated with your account. I didn't mean to imply that you were a low stakes player, I just used the opportunity to mention a new payment option that we're excited to be offering in the next few days, in the event that you were a low stakes to mid stakes player or on a budget (or just wanted to try the site out first before committing to a full membership).
I just looked into it further and see no order associated with your email address, no payment ever made from your email address.
If you paid for a membership, it must be under a different email address and possibly user account.
If you could PM me with the details of your order, how you paid, when you paid and which name/email address you used on payment, I can look into this and make sure that you have the proper access.
If you have paid for a membership and were not able to full use of it we will make sure to add more time to your membership. If it is a fault of our own, we will further compensate you with some for of poker training as our way of saying sorry for the problem and mistake.
You can email membership [at] husng [dot] com with this information and we can assist you from there.
Sorry again for any confusion, this is not a typical event by any means, so when I didn't see your order I assumed you were not likely a paying member. The only similar situations that take place usually occur when users did not realize that payment is required for viewing videos.
I now realize my mistake and apologize.